Engineer, IT Service Desk

İşin təsviri

 Responsibilities:

• Responds to requests for assistance as per internal practice (in person, via phone, email, portal, etc.);
• Provides friendly and helpful customer service;
• Assists IT Service Desk customers with troubleshooting of computer related issues such as (but not limited to) virus removal/password resets/email setup/software installs/media classroom assistance;
• Maintains accurate records of completed and pending requests using the means provided by ADA University;
• Provides superior customer service to all IT Service Desk team, support personnel, and fellow employees;
• Be able to work independently and troubleshoot minor issues, but at the same time complying with internal incident escalation guideline;
• Demonstrate good social and communication skills in a professional environment;
• Performs initial diagnostics and suggests solutions for technical hardware and software issues;
• Based on incoming incident and problem requests conducts continuous self-development and research using available resources (vendor knowledgebases, experience sharing, internal and external training, self-education);
• Stays up-to-date with system information, changes and upgrades;
• Performs other relevant duties as assigned by the immediate supervisor.

Qualifications:

• Bachelor’s degree (IT, Engineering, Computer Science) 
• 2 years’ experience in a similar role
• Good (above intermediate) PC literacy skills, DNS, DHCP, basic networking
• OSI model
• Troubleshooting skills
• Oral and written communication skills;  
• Service-oriented; 
• Attentive to details;
• Ability and willingness to perform repetitive work; 
• Ability to learn and apply new knowledge and methods; 
• Able to adhere to agreed timeline;
• Fluent in Azerbaijani and English (desirable) languages. 

Please follow the link to apply for this position.

The deadline for application is June 16, 2022.

ADA University offers a competitive remuneration package and attractive conditions of employment of high standard. 

https://online.ada.edu.az/apply/modules/form_builder/published/job.php

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