IT Help desk specialist

İşin təsviri

Responsibilities:

• Responds to reqpuests for assistance in person, via phone, e-mail; 
• Provides friendly and helpful customer service;
• Assists Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs/media classroom assistance;
• Supports Staff for productive working with the DMS and other platforms;
• Be able to work independently and troubleshoot easy problems without supervision or assistance;
• Troubleshoots issues to ensure they are functional unless a major problem occurs;
• Demonstrate good social skills in a professional environment;
• Diagnoses and resolves technical hardware and software issues;
• Researches questions using available information resources;
• Advises staff on appropriate action toward effective use of technologies;
• Logs all help desk interactions;
• Redirects problems to appropriate resource. If necessary, identify and escalate situations requiring urgent attention;
• Tracks and routes problems and requests and document resolutions;
• Prepares activity reports;
• Stays up-to-date with system information, changes and upgrades;
• Coordinates the ICT team members with regards to the capacity plans of the new systems; 
• Monitors system and network performance through standard monitoring tools and systems;
• Perform other related duties as assigned. 

Requirements:

• University Degree with minimum 2 years of work experience in the education field;
• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Skill in multitasking and workload prioritizing under deadline pressure, using independent judgment for decision-making; 
• Ability and willingness to collaborate in a team environment.

Interested candidates are requested to send an updated resume via e-mail by specifying the “IT help desk” in the subject line. Only shortlisted candidates will be contacted. 

The cut-off date for application is 21.04.2022. 

Email: [email protected]

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