SPA Manager

İşin təsviri

What is the Position?

What will my position be? SPA Manager
What team will I be part of? SPA
Who will I report to? General Manager / Director of Operations
Hotel Hilton Baku
Location Baku
Country Azerbaijan
Hours of Work 40
Salary TBC

What is the Hotel Like?

The Hilton Baku opened its doors in October 2011 in the capital city of Azerbaijan. It is the first hotel of Hilton Worldwide in the country and the Caspian Region.  Enjoying a prime location overlooking the Caspian Sea and old city, Hilton Baku is the preferred choice of the business travelers, meeting organizers and local community in the city.  Hilton Baku features 309 guestrooms offering sea and city views, Executive Floors &  an Executive Lounge with panoramic sea views, extensive meeting facilities including 18 meeting rooms & a Ballroom, 2 restaurants & 2 bars and eforea Spa with an indoor swimming pool.  Hilton Baku sits in the heart of the business and entertainment district, on the walking distance to the most landmarks of the city. Heydar Aliyev International Airport is 35 kilometers from the hotel.
 
What will I be doing?

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager would also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall operations of the spa
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health and safety standards are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Spa Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Management experience within the spa industry
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Passion for customer service
• Knowledge of the local market
• Relevant qualifications

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

How to apply?

You can apply through www.hiltonworldwide.com/careers or send your CV to [email protected] indicating the position in the subject line.

Hilton Baku tərəfindən digər vakansiyalar

• Hostess
• Camaşırxana nəzarətiçisi
• Spa Agent
• Elektrik
• Rəngsaz