Dispatch Center Engineers

İşin təsviri

Dispatch Center Engineers

Dispatch Center Service Contents

1. Responsible to perform 24x7x365 roster on TT, WOR etc. handling and  network surveillance activity in network operation center.
2. Responsible for trouble ticket creation, escalation and work order assignment. MOS7100 administration and acknowledgement of network alarms. Ensure alarms threshold and engage next level support timely to act on corrective of alarms detected.
3. Tracking and closure of network fault tickets. Follow ups with regional support team for tickets pending for closure and escalate to relevant team for action.

Requirements:

Skilled in both written and spoken English, Azerbaijan and Russian.
Bachelors Degree in electrical / Telecommunications / Electronic engineering or technicians  Related experience.
At least 1 year work experience in each field.
Good communication, customer interface and service orientation skills.
Experience with operator O&M dept or other MS organizations is a plus condition.
Familiar with the function and operation of workflow processes and familiar with the use of realted IT system is a plus condition.

Job description:

Dispatch Center Service staffs will work on night and day shift per day and changing shift in turn. The Contractor keeps its right to change the shift plan to improve the service quality.
1.Responsible to perform during shift roster on TT, WOR etc. handling and  network surveillance activity in network operation center.
2. Responsible for trouble ticket creation, escalation and work order assignment. MOS7100 administration and acknowledgement of network alarms. Ensure alarms threshold and engage next level support timely to act on corrective of alarms detected.
3. Tracking and closure of network fault tickets. Follow ups with regional support team for tickets pending for closure and escalate to relevant team for action.
4. Conduct first level diagnostic in isolating and identifying fault location before escalating to field support team, and classify type of faults based on severity of the problem.
5. Interface with customer inter section department (FO, NOC, Customer Care, Management, Technical and Marketing) in compiling issues and escalate to relevant departments in Manage Service.
The Contractor keeps its right to arrange the Dispatch center engineers for any other work relative to improve the managed service work quality.

Please submit CV to [email protected]

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