L1 Support Engineer

İşin təsviri

Key accountabilities:

• Take ownership of customer enquiries and issues reported and ensure quick and effective resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Document knowledge in the form of knowledge base tech notes and articles.
• Meet defined Service Level Agreements and Key Performance Indicators (defined as part of company's goals setting process).
• Maintain phone, chat and email coverage during working hours.
• Any other responsibilities and tasks given by the management, appropriate to the role.
• Observe company policies and code of conduct.
• Attend team and organization-wise meetings.
• Track time (if required) thoroughly and duly.

Experience & Education:

• Bachelor of Science in technical field (preferably Computer Science, Systems Engineering, Mathematics, Physics and related field) and/or corresponding qualification;
Skills & Abilities:
• Some understanding of Information Systems at user and corporate level.
• At least 1 year experience in a Helpdesk or Support Role.
• Customer facing experience in a support based role.
• Availability to work outside typical working hours if needed.
• Excellent team player, self-managed and self-motivated.
• Mature and professional demeanor, attitude, and approach.

E-mail: [email protected]

İşəgötürənin reytinqi

Eurodesign CSC tərəfindən digər vakansiyalar

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