IT Technician

İşin təsviri

Location: Head Office
Department: Business System
Reports to: IT Team Leader & Information Technology
Position: IT Technician

Summary and Purpose of Role:

- Setting up workstations with computers and necessary peripheral devices
- Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications

Job Role Responsibilities:

 Respond to requests for technical assistance in person, via phone, electronically.
 Diagnose and resolve technical hardware and software issues.
 Advise user on appropriate action
 Follow standard help desk procedures
 Assist in administration help desk software
 Redirect problems to correct resource
 Identify and escalate situations requiring urgent attention
 Inform management of recurring problems
 Stay current with system information, changes
 Perform related duties as required.

Position Qualification

Knowledge:

 Proven experience as IT Technician or relevant position (6 months)
 Excellent diagnostic and problem solving skills
 Excellent communication ability
 Outstanding organizational and time-management skills
 In depth understanding of diverse computer systems and networks
 Good knowledge of internet security and data privacy principles
 Degree in Computer Science, engineering or relevant field
 Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Skill:

 Possess excellent interpersonal, communication and analytical skills
 Strong communication and conflict resolution skills
 Excellent presentation skills
 Ability to share skills and knowledge with others
 Proven interpersonal, verbal and written communication skills
 Organizational skills and ability to work independently and provide status reports to the Manager of Facilities Maintenance on regular basis

Attributes:

 Good team player
 Highly self-motivated
 Calm, professional attitude and approach work
 Able and willing to advice and support colleagues at all levels.
 Reliable and trustworthy, with the ability to work unsupervised

Please, send your CV/Resume to [email protected] with "IT Technician" subject.

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