JUNIOR CALL OPERATOR TRAVEL AND TOURISM
Description:
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines;
• Updates job knowledge by studying new Tour/Travel descriptions;
• Accomplishes sales and organization mission by completing related results as needed.
Requirements:
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking
Email: [email protected]