Learning and Development Manager

İşin təsviri

Learning and Development Manager

RESPONSIBILITIES:

The Learning and Development Manager’s primary responsibility is to support the Learning Academy by assisting both Colleagues and external guests courteously and efficiently by giving a warm welcome, handling requests efficiently and exceeding their expectations. Responsibilities will include administrative tasks related to the Learning Academy. The Learning and Development will also assist in facilitating learning and development to engage, educate and excite our Colleagues as we position
as a service leader in an emerging market.

• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Leading, developing and coaching Colleagues to realize both personal and organizational goals through passionate commitment to the strategy and key goals of the Company.
• Assisting the Director, in facilitating quality introductory and ongoing learning and development plans and all learning activities within the Hotel.
• Providing a variety of learning and development tools and resources to assist our Colleagues with career development plans.
• Maintaining an ongoing Calendar for the hotel.
• Updating learning and development information in employee files, maintaining accurate records of activities and participant information.
• Preparing Employment Offer Letters and processing with New Hire checklist
• Fostering and promoting positive Colleague relations through an environment that encourages open communication, trust and mutual respect.
• Assisting with and support colleague events as appropriate, such as leadership meetings, colleague receptions, and annual events
• Coordinating, conducting, or facilitating in-house Audits to ensure standards are met.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to express or exchange ideas by means of the spoken word; must be able to verbally convey detailed instructions to employees.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to train, motivate, evaluate, mentor and direct colleagues to meet desired ends.

QUALIFICATIONS:

• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
• Confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Proven organizational skills, works well on their own, able to set and meet deadlines with quality results.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Computer literate with working knowledge of; Excel, MS Word, PowerPoint and other related computer applications

E - mail : [email protected]

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