Customer Experience Manager (Marketing department)

İşin təsviri

Customer Experience Manager (Marketing department)

Summary and Purpose of Role:

Optimize interactions from the customer’s perspective, fostering customer loyalty, and creating a customer centric strategy that encompasses all interactions. Be the voice of the customer, ensuring all functions are customer focused.

Supervision: Manage 2 streams: Call center and CRM

Job Role Responsibilities:

 Develop CRM strategy to maximize benefit of all interactions with customers
 Leverage marketing technologies to create a personal and relevant customer experience
 Coordinate launch of loyalty program
 Establish customer call center
 Establish Mystery Shopper program, providing analytics and follow up on corrective actions with all functions
 Provide timely reports on customer complaints/ suggestions and follow up on corrective actions with all function heads

Qualification Knowledge

 Min 5 year experience in similar position of CRM / loyalty
 Knowledge of marketing (preferred)

Skill

 Fluency in Azeri and English
 Quality focus
 Technology fluency
 Driven by data
 Problem solving
 Liaison and networking skills
 Positive attitude
 Communication and influencing skills
 Tenacity

Interested Candidates please send your CV with photo noting your minimum salary expectation to [email protected] indicating the title of position in the subject line of your message.
Otherwise your candidacy will not be considered.

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