Guest Service Agent

İşin təsviri

Department:  Front Office

Position:  Guest Service Agent

Employer: Boulevard Hotel Company LLC

Address: Baku, Azerbaijan, Khagani Rustamov street 4 C

Web: www.boulevardhotelbaku.com

“Boulevard Hotel Baku” is looking for Guest Service Agent

ABOUT “Boulevard Hotel Baku”

The hotel is affiliated with the Autograph Collection, Marriott's brand featuring an exclusive portfolio of upscale independent hotels and resorts. Boulevard Hotel offers 818 comfortable rooms and it will be the largest conference hotel in Azerbaijan. Boulevard Hotel Baku is managed by Absheron Hotel Group and is a part of Autograph Collection, Marriott’s brand featuring exclusive portfolio of upscale independent hotels and resorts.

Key Functions

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Requirements

• Previous hotel experience
• Opera program knowledge is mandatory!
• Must be proficient with computers, MS Excel, Word programs.
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work as part of a team
• Previous experience in cash handling
• Proficiency in Azerbaijani, Russian and English language is an advantage;

Interested Candidates, please send your CV with subject “Guest Service Agent” to   [email protected] until 20th February 2018

Boulevard Hotel Baku tərəfindən digər vakansiyalar

• Assistant Front Office Manager
• Health and Safety Manager
• Health and Safety Manager
• Senior Sales Manager
• Bellboy