IT Helpdesk

İşin təsviri

ATL InfoTech (www.atltech.az) was established in February 2013 and operates within the information and communications technologies sector. Despite being a young company, the company has a rich pool of human resources with its employees having years of experience in different areas of the IT sector, telecommunications, banking and finances, public and private companies etc. Our company is in partnership with large international companies such as Cisco, Microsoft, HP etc.   

ATL InfoTech is the place where you can develop professionally and build the carrier. Our company creates necessary conditions for personal and professional development of its employees. Pleasant environment, sincere and friendly staff, corporate events are the factors making ATL InfoTech a work place of choice.

Today we are looking for a successful candidate to fill in the position of “IT Helpdesk”.

Role and Main responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Installation of software on computers
• Provide employees with corporate e-mail addresses from Microsoft Outlook
• Provide employees with IP phone and extension number
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Safety of ICT equipment with anti-virus programs and provide regular updates.
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates
• Age 28-35

Required skills, qualifications and competences:

• Knowledge about network and services (DHCP, DNS, TCP/IP, Domain Controller, system ports)
• Knowledge and 3 year experience of customer service practices
• Bachelor’s degree
• working knowledge of fundamental operations of relevant software, hardware and other equipment
• related experience and training in troubleshooting and providing help desk support
• Good verbal, written and interpersonal communication skills in Azerbaijan and Russian

Working conditions:

• The 5-day working week.
• Schedule: 09:00 to 18:00
• Registration under the Labor AR
• Corporate Mobile Communication
• Trial period 3 months
• The young team, opportunities for career growth

Please send your CV with photo to the following e-mail address by indicating "IT Helpdesk" in the subject line: [email protected]

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