Assistant Front Office Manager

İşin təsviri

WE ARE OPEN!!!  

Learn more about us by clicking the link      https://winterparkhotel.net/en/

“Winter Park Hotel Baku” is looking for Assistant Front Office Manager.

At Winter Park Hotel Baku we want our guests to relax and be themselves which means we need you to:

•   Be you by being natural, professional and personable in the way you are with people
•   Get ready by taking notice and using your knowledge so that you are prepared for anything
•   Show you care by being thoughtful in the way you welcome and connect with guests
•   Take action by showing initiative, taking ownership and going the extra mile

Essential Duties & Responsibilities

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Prepare monthly and daily revenue report and circulate to all HOD's.
• Prepare Room revenue and occupancy forecast take action on rate strategies.
• Integrates and trains employees, providing support for skills development.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.

Requirements:

Assistant Front Office Manager serving “Winter Park Hotel”  hotel  are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and excellent communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in hospitality
Preferable with Opera skills.

Interested Candidates, please send your CV to  [email protected]
Please type “Assistant Front Office Manager” in the subject line of your message.
CVs without position name Indication in subject will not be considered.

Winter Park Hotel Baku tərəfindən digər vakansiyalar

• HR Manager (Hotel)
• Sales Coordinator
• SPA Receptionist
• Sales Executive
• Human Resources Coordinator