Reservations Sales Agent

İşin təsviri

Job Title: Reservations Sales Agent

Purpose:

To maximize Hotel occupancy and average room rate through effective yield management, identifying and accurately recording guest needs and special requests. Aiming to ensure guest satisfaction achieves the minimum required standard of 90% satisfaction.

Main Duties:

o Inputs group rooming list as provided
o Coordinates with sales team and for upcoming groups / conference / conventions
o Attends pre-conference meetings
o Follow up tentative block bookings with concerned department.
o Keeps fully up to date on future availability of current status, future dates and all promotions in and around the Hotel.
o Promotes and maintains good public relations and uses every opportunity to maximize business e.g. up selling.
o To attend trainings as per the department training plan.
o To assist department objective in order to achieve targets.
o To be ready to work willingly to any assignment given.

Qualifications

Essential

High School Graduates
Speaks, Writes and able to type in English fluently.
Previous Opera Systems Knowledge
Pleasing Personality  

Desired

Degree qualification from a recognised hotel or business school.

Experience

Essential

Customer service experience in a five star environment in Reservation. 

Desired

Complaint handling/ Experience in a 5* hotel

Skills 

Essential

Proficiency in spoken and written business English, and Russian, Azeri or Turkish
Competent in Opera.
Competent in Microsoft Office applications.
Able to effectively Communicate with all levels of colleagues and Management. 

Desired

Speak one additional language.

Interested candidates may apply through the below link: http://careers.jumeirah.com/careers/jumeirahgroup/VacancyDetail.aspx?VacancyID=112267

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