İşin təsviri

AZERBAIJAN SUPERMARKET LLC

IT Helpdesk

Reports to I:T Manager

o respond to requests for technical assistance in person, via phone, electronically
o diagnose and resolve technical hardware and software issues
o research questions using available information resources
o advise user on appropriate action
o follow standard help desk procedures
o log all help desk interactions
o administer help desk software
o redirect problems to correct resource
o identify and escalate situations requiring urgent attention
o track and route problems and requests and document resolutions
o prepare activity reports
o inform management of recurring problems
o stay current with system information, changes and updates

Skills and qualifications

o oral and written communication skills
o learning skills
o customer service orientation
o problem analysis
o problem-solving
o adaptability
o team interaction
o planning and organizing
o attention to detail
o stress tolerance

If you are interested in joining us, please send you CVs with indicating the position name in a “SUBJECT” line to [email protected] email address.

Azerbaijan SuperMarket tərəfindən digər vakansiyalar

• Junior Procurement Specialist
• Senior Internal Control Specialist
• IT Helpdesk
• Senior System Engineer
• Junior AP Accountant