Customer Service Representative

İşin təsviri

Title: Customer Service Representative

Location: Company offices - Baku

Reports to Post: Project manager / Senior Customer Service Representative

Purpose: To provide direct procurement services for the BP MRO contract,

Main Duties & Responsibilities
 
1. To receive on a daily basis requisitions forwarded by the Senior Customer Service Representative.
2. To create a new inquiry file and enter the details in to Company ERP system prior to checking  to see if these items are already priced under any agreement and / or placing a direct PO for their supply. In the case where items are not subject to pre-agreed price contract to identify their source either by checking Company ERP system for supplier details or searching the internet for the OEM
3. To send inquiries direct to manufacturers for items a) not in stock with R&M b) not previously purchased by R&M.
4. To receive quotations for items not stocked, to evaluate pricing, to negotiate pricing where applicable.
5. To take an active part in the daily meeting, to provide positive input when possible that will result in improvements to the work process, including but not limited to manual and electronic processes
6. To create a quotation in Company ERP system and provide to customer prior to bid closing time.
7. To receive electronically on a regular basis information from the expeditor relative to Sales Orders you are controlling, to immediately inform the Senior CSR  of any issues such as delays in delivery that may or may not impact on the client receiving the goods within the defined timescale. To discuss with the Senior CSR or Project manager any positive suggestions that you believe rectify the situation or minimise any impact.
8. To coordinate the receipt of goods in the UK warehouse with the BP logistics coordinator.
9. To coordinate the issuing and transfer of relevant documentation with the Document Coordinator

General

1. Getting goods and services for the best price and value
2. Cutting any waste and unnecessary costs to create a streamlined process and fast production times
3. Working  with suppliers to ensure that key processes are running efficiently and cost-effectively
4. Building strong working relationships both internally and with customers
5. Contract management and negotiation
6. Dealing with international suppliers
7. Understanding technology and managing online systems as e-tendering 
 
Flexibility Clause:

Other duties and responsibilities express and implied which arise from the nature and character of the post within your department mentioned above or in a comparable post in any of the Company’s other sections or branches

Variation Clause:

This is a description of the job, as it is constituted at the date shown.  It is the practice of this Company to periodically examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. 
The appropriate manager in consultation with the post holder will conduct this procedure.
In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to make changes to your job description following consultation.

Person Specification

JOB TITLE: Customer Service Representative  
   
DIVISION: Procurement Department  

DATE: 13.04.2015  
   
KNOWLEDGE
 
ESSENTIAL CRITERIA
• Good understanding of procurement process

DESIRABLE CRITERIA
• Technical background would be an advantage 

SKILLS & ABILITIES

ESSENTIAL CRITERIA
• Good knowledge of English
• Ability to manage change while improving performance -AI
• Excellent communication and presentation skills -AI
• Ability to work under pressure-AI
• Ability to manage a budget in line with Value for Money principles -AI
 
DESIRABLE CRITERIA
• Contract management / commissioning skills
• Ability to interpret management information

EXPERIENCE
 
• Experience in working with international companies
• Proven experience of service development and delivery -AI

QUALIFICATIONS
 
ESSENTIAL CRITERIA
• Educated to degree level or equivalent -AI 

DESIRABLE CRITERIA
• Relevant professional qualification Management qualification

PERSONAL CIRCUMSTANCES
 
• Flexibility to work some evenings and occasional weekends –AI 

EQUALITY

• Candidates must demonstrate understanding of, acceptance and commitment to the principles underlying equal opportunities -AI
 
CUSTOMER CARE 

• Knowledge and understanding of effective customer care -AI
 
[At the end of each criteria the following codes are used to indicate how the criteria will be assessed: (AI) Application / Interview, (P) Presentation, (W) Written Test.]

To be considered for this position, please email your resume to  [email protected]

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