Front Office Manager

İşin təsviri

Job Details  Job Code: JBH/FOM09

Job Title: Front Office Manager

Main Duties: 

1. Monitor Front Office personnel to ensure guests receive prompt attention and personal recognition.
2. Supervise the Front Office team to ensure optimum occupancy and average room rate in order to maximise revenue.
3. Ensure priority members, known repeat guests and other VIPs receive appropriate levels of attention and recognition, assisting with meet and greet and supervising room allocation where necessary.
4. Promote intra-hotel sales and in-house facilities in liaison with marketing dept.
5. Work in partnership with Reservations, Sales & Housekeeping Departments to ensure guest’s needs are determined and met in regard to room requirements.
6. Develop relationships with clients, return guests, group contacts, etc. to provide maximum personalised guest service
7. Maintain and promote inter-departmental relationships to ensure a consistently seamless customer experience.
8. Assume overall responsibility for maintaining standards in line with Leading Quality Assurance guidelines and Jumeirah Hallmarks
9. Schedule and conduct routine inspections of  areas under FOM responsibility
10. Maintain up to date knowledge of system recovery procedures
11. Promote Jumeirah’s Loyalty Program “SIRIUS” within the team to ensure that enrolment targets are met.
12. Provide analysis and interpretation of departmental computer reports, compiling statistics and reports where necessary.
13. Approve upgrades and special amenities.
14. Conduct comprehensive monthly departmental meetings.
15. Oversee work schedule for sectional managers & colleagues ensuring adequate coverage in line with projected occupancy and guest movement at all times
16. Develop and implement initiatives to further enhance levels of service and guest care within the  Front Office depts
17. Perform any other duties that management may reasonably require.

Qualifications

Essential

• Diploma or equivalent qualification in hotel management or related field

Desirable

• Bachelors Degree in Hospitality Management
• Group Trainer certificate
• Opera PMS Skills

Experience

Essential

• Minimum of 2 years work experience in as Front Office Manager in 5 start luxury hotel
• Experience working with a culturally diverse workforce
• Experience of managing a large team (20+) or multi teams
• Experience in working in a resort style operation
• H&K knowledge

Skills

Essential

• Intermediate level - Microsoft Office applications
• Competent in OPERA version 5
• High level of written and verbal business English, Russian or/and Azeri
• Basic Revenue Management skills
• Effective service recovery skills with a passion for customer care
• High level of social and interpersonal skills
• Highly developed organizational skills
• Calm under pressure

Desirable

• Fluency in Turkish language

If you are interested to apply pls. forward your updated CV to [email protected]

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