Outlet Manager

İşin təsviri

Main Duties:  

• Responsible for managing all aspects of the outlet including the selection, development and performance management of colleagues, optimizing profits and increasing sales.
• Manages all operational issues ensuring JBHB Standard Operation       
• Procedures are met and value is added to the F & B objectives as detailed in the F& B Department Performance Plan
• Actively implement strategies to increase the market share of the outlet.
• Monitor customer satisfaction and respond to customer feedback and    complaints ensuring Jumeirah procedures for CSI and Complaint Handling are followed
• Develop, maintain & actively use a database of customer details/ history and other strategies that assist in guest recognition

• Advise the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
• Actively implement strategies to increase the market share for the Outlet
• Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan
• Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs
• Provide constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization
• Ensure  the manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer
 
Qualifications

• Hotel School Degree or diploma or equivalent- Essential
• Train the Trainer, Wine training, Up selling skills training etc… Essential

Experience      

2 years min. in a similar role in a 5 * international hotel brand
Experience in fine dining operations- Essential
A total of 4-5 years Food and Beverage experience-Essential

Skills Well versed in financial aspects- Essential
Knowledge of Micros Point of Sale system- Essential

If you are interested to apply pls. forward your updated CV to [email protected]

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