Executive Housekeeper
- Fairmont
-
Elanın qoyulma tarixi: 10.12.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Position: Executive Housekeeper
Reports to: Director of Rooms
RESPONSIBILITIES:
Reporting to the Director Rooms, the Executive Housekeeper will provide guidance and expertise in all aspects of Housekeeping, ensuring Fairmont Hotels & Resorts Housekeeping standards are maintained in all areas of the hotel.
• Ensure Fairmont Hotels & Resorts core standards are implemented and audited for consistency
• Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
• Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
• Hire and train Housekeeping team to ensure a successful operation
• Measure, interpret and evaluate teams working standards and correct where necessary
• Ensure effective everyday communications, including coaching and performance management
• Reviews & communicates arrival reports and VIP’s to ensure all special requirements are met or exceeded.
• Oversees group business, reviewing and ensuring details of group resumes are met and serve as a liaison with the group organizers.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
• Control all purchases for the department and is consistently aware of quality and cost
• Control department labour costs while ensuring effective scheduling, vacation planning and department productivity, including leased labour.
• Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget
• Responsible for the annual budget and the annual linen requisition
• Coordinate preventative maintenance programs with the Director of Engineering
• Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
• Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible to balance operational, administrative and employee needs.
• Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).
• Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner.
• Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
• Keep informed of the housekeeping standards of competitor hotels
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues.
• Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction.
• Controls and provides feedback on labour and operational expenses.
• Interact professionally with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
• Ensure that all departmental reports and correspondence are completed punctually and accurately
• Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
• Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department. Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents
• To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
• To maintain appropriate standard of uniforms – hygiene – appearance – conduct of all staff.
• Conduct regular audits and identify areas of development & training needs.
• Ensuring consistent training of all staff and identification of training needs.
• Accept responsibility for carrying out other management duties as requested by the Director of Operations
QUALIFICATIONS:
• Minimum of 2 years management experience in Housekeeping is a requirement, preferably with a luxury hotel brand
• Working knowledge of Property Management system Opera an asset
• Proven hands on management style and ability to lead through example in all areas is essential
• Proven ability to successfully lead, train and motivate colleagues is essential
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration, problem-solving and organizational skills
• Dynamic, energetic, creative and thrives under pressure
• Working knowledge of Outlook, Word and Excel
• Previous exposure to Front Office an asset
*Only Online Applications are accepted. Please APPLY ONLINE:
• Step 1: Visit our career portal at http://www.fairmontcareers.com
• Step 2: Click on the new Search Position link
• Step 3: Use the drop down menus to search by location, job category, position, title or keyword
• Step 4: Select a position and ‘apply online”
Note: Please be attentive during the “Online Assessment” step of the application. You will be given two options: to complete the Online Assessment right away or to send it to your email account to complete later. Please ensure that your “pop-ups” are temporarily unblocked (disabled) to allow you to complete the Online Assessment. Your application will only be complete once your Online Assessment has been completed.
