Client Officer (Bilgah Estates)
Key accountabilities:
• Register, process and greet customers promptly
• Check daily arrival list
• Respond to customer requests for information about the resort and its surroundings
• Arrange for special services requested by the customer
• Arrange fulfilment of customer services by working with Housekeeping, IT, F&B, Maintenance team and Security
• Update lease agreements and method of payment
• Handle incoming reservations
• Be aware of current villas’ status and availability
• Communicate effectively with guests, colleagues
• Handle difficult situations effectively
• Demonstrate working knowledge of all services and facilities of the resort, and effectively assist the resort’s guests
Required skills/experience:
• Good customer service skills
• Good organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in English, Azerbaijani and Russian
• Good IT skills (Word, Excel, Outlook)
Candidates are required to submit their CVs until 22nd December 2014.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
E-mail: [email protected].
Please indicate the name of the position you are applying for in the subject line of the application email.