IT Assistant

İşin təsviri

Job Title:  IT assistant

Core Purpose of the Job

Organize the timely resolution of all helpdesk queries, problems and complaints in order to ensure end user satisfaction and making sure IT is in Compliance for security, audit & Controls.

Core activities

• Responsible for the daily running and management of the store from the IT perspective
• Assisting users with their computer desktop systems
• Providing computer support services both for software and hardware
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and software system installation for various computer applications and programs
• Identifying and solving any problems that affect computer operating systems
• Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• Networking and connecting computers within the same organization to enhance communication
• Training staff and orienting them on how to use computer hardware and software systems
• Troubleshooting routine problems and maintenance of computers
• Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
• Coordination of computer maintenance with other Information Technology professionals such as Network
• Supervise installation, rollouts and configuration of systems
• Improve service desk processes
• Inform IT about status of requested items
• Coordinate with Purchase Dept for IT assets
• Plan, manage and execute awareness campaigns.

Note: Please indicate in the subject the position you are applying for (IT assistant), otherwise, your CV will not be considered.

Interested candidates should send their resume to [email protected]

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