Reservation Agent

İşin təsviri

We are looking for an experienced Reservation Agent to join our team as soon as possible. 

Main responsibilities:

• Selling bedrooms.
• Handle all incoming calls, faxes and emails for accommodation
• Respond to all enquiries in a timely manner
• Process all information using the hotel computer systems
• Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
• Sell our products and services to meet guests needs in line with our concepts with a focus on hotel profit
• Follow up on no shows, commissions and loyalty programmes
• Builds and maintains strong working relationships with entire hotel focusing on Front Office, Sales and Meeting & Events.

Requirements:

• Strong focus on business & sales
• Attention to detail is essential
• Natural attitude towards providing excellent quality service
• Previous experience from reservations, front office or meeting & events is preferred
• Excellent computer skills and knowledge of Opera, Fidelio would be an advantage
• Excellent telephone manner is essential
• Excellent time management and organizational skills are essential
• High levels of motivation, enthusiasm and an innovative approach
• Good team player with a flexible and cooperative attitude
• Fluency in Azerbaijani, English, Russian both written and oral
• The Reservation Agent reports directly to the Reservation and Revenue Manager

Info regarding salary and shift will be announced upon interview.

All experienced candidates, interested in mentioned above position, need to apply by this e-mail address:     

[email protected]

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