Member Benefits Manager

İşin təsviri

Job Title: Member Benefits Manager

Division: Quintessentially Lifestyle Azerbaijan

Reporting to: Managing Director

Hours of work: 

Contractual hours are from 9.00am to 6.00pm Monday to Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.

Job Summary:

The Member Benefits Manager is solely responsible for selecting, developing and maintaining supplier relationships to support the daily running of a luxury Lifestyle service.

Supplier management is vital in providing Quintessentially Lifestyle Members with added-value benefits, corporate rates and VIP treatment throughout the course of their Membership.

Main duties & responsibilities to include but not limited to:

Azerbaijan-related:

• Identify & initiate new relationships with appropriate lifestyle-related, Q-worthy suppliers (hotels, restaurants, clubs, ticket agents, Top 5-10 listings in each category).

• Negotiate favourable Member benefits – added value & preferential rates.

• Extend supplier knowledge to MA team: keeping them informed about new supplier information; via website tips, Q Force, the newsletter, direct coaching.

• Organizing locally based familiarisation experiences at hotels, restaurants, etc and bringing suppliers in-house to present overviews to the MA team.

• Marketing of suppliers & contracting of supplier benefits via newsletter and through clear communication channels with the Member Assistance team.

• Maintain Q Force CRM database records of supplier contact information, contracts & benefits.

• Complete and manage a supplier domestic cheat sheet for MA team support. This is a quick reference guide for the team.

• Upload & maintain supplier benefits onto company website.

• Holding bi-monthly calls with all regional Partner Relations Managers; sharing best practice; best supplier offerings, etc.

• Compile seasonally relevant supplier news.

• Analysis of Q Force reports relating to suppliers used & determine appropriate strategic planning.

• Evaluating current suppliers and developing new supplier relationships.

• Working closely with the Corporate Partner Relations Manager/Head of Marketing – reviewing new and existing suppliers for cross marketing opportunities (white-labeling or co-branding) offering Quintessentially Lifestyle global lifestyle services to their databases.

• Ensure all Azerbaijan supplier records in Q Force are kept up to date.

• Responsible for marketing suppliers via advertising means; global newsletters and the on-line networking community Qube, selling banner ad space, introducing suppliers to Luxury Publishing.

• Working alongside the global Travel team, hand-picking preferred hotels/ hotel groups for the worldwide hotel portfolio. Negotiating rates and benefits, working with contracts and commissions

• Researching & consideration of luxury trends – according to Membership demographics.

Global

• Drive direction globally for benefits

• Support offices worldwide in terms of Member Benefits
o Answer queries
o Offer guidance

• Negotiate all global contracts and ensure follow-up

Knowledge sought:

• Work background in any of the following sectors/areas:  Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury brands Sales, Business Development & Marketing.

• Managing a team, department or being most senior/first point of contact for mid-large size companies, hotels or brands.

• Experienced handling of senior executives, VIP’s, press and PR’s, suppliers, clients etc.

• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worthers.

• Global contact address book spanning all major industries (PR, Media, Finance, Hospitality & Travel Tourism, Luxury Brands, Ticketing, Events).

• Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.

• Possess
o A minimum of 3years Customer Service experience.
o A minimum of 3 years Customer Service Management experience.

Requirements:

• Excellent written & oral communication in Azerbaijani, Russian, and English.

• Passionate about customer service & delivering service excellence.

• Excellent client empathy.

• ‘Can-do’ attitude – ready to get involved at all times.

• Fast learner – adapting to new processes in rapid change climate.

• Creative problem solving & top notch organizational skills with attention to detail.

• Passionate and motivated Team leader, mentor and coach with strategic mindset.

• Excellent interpersonal, negotiating & influencing skills with well honed and developed networking abilities.

• Extrovert character – ‘person about town’ – with great social connections.

• Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.

• Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.

• Ability to remain calm & courteous under pressure, and effective conflict management.

• Outstanding project management skills – effectively manage requests from initiation to completion.

• Self-starter & own manager – work autonomously.

• Strong IT & CRM systems skills (Q Force, Microsoft Office etc).

• Good team player – displays compassion towards fellow colleagues.

• Excellent interpersonal skills – outstanding telephone manner.

• Mature approach, dedicated and committed with a strong drive, independent.

• Reliability

• Polished appearance.

• Experienced in dealing with confidential information using discretion and sensitivity at all times.

Salary: 1600 AZN (it can be higher, depends on skills and background of the candidate).

E-mail: [email protected]

Quintessentially Lifestyle Azerbaijan tərəfindən digər vakansiyalar

• Ask Q Lifestyle Manager
• Ask Q Lifestyle Manager
• Membership Manager - Reactive & Proactive