Front Office Agent
- Art Gallery Hotel
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Elanın qoyulma tarixi: 25.07.2024Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Responsibilities:
- Greet and welcome guests upon arrival
- Check guests in and out of their rooms using hotel management software
- Process payments, including handling cash and credit transactions
- Answer and manage incoming calls, emails, and faxes
- Assist guests with inquiries and provide information about hotel services, amenities, and local attractions
- Handle guest complaints and concerns effectively and escalate issues as needed
- Maintain accurate records of guest interactions and transactions
- Ensure the front desk area is clean, organized, and presentable at all times
- Collaborate with other departments to ensure guest satisfaction and resolve issues promptly
- Follow all hotel safety and security procedures
Requirements:
- Previous experience in a similar role in the hospitality industry preferred
- Excellent communication and interpersonal skills
- Language skills: Azerbaijani, English, Russian is an advantage.
- Strong organizational and multitasking abilities
- Proficiency in using computers and hotel management software
- Ability to work shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; additional education in hospitality is a plus
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