Helpdesk Specialist

İşin təsviri

Key Responsibilities:

• Respond to requests for technical assistance via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Install and configure computer systems and applications.
• Troubleshoot network and connectivity issues.
• Escalate unresolved issues to the appropriate IT personnel.
• Track and route problems and requests and document resolutions.
• Provide support for IT equipment such as printers, scanners, and phones.

Requirements:

• Minimum 1 year experience as an IT Helpdesk Support Specialist or similar role.
• Experience in hospitality is preferable. 
• Language skills: Azerbaijani and English.
• Solid understanding of computer systems, networks, and peripherals.
• Experience with Windows.
• Excellent troubleshooting skills and problem-solving ability.
• Strong communication skills, both written and verbal.

To apply, please send your CV to e-mail.

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