Reservations Agent

İşin təsviri

Responsibilities:

• Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
• Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
• Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
• Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)     
• Reviewing and update reservations interfacing between the CRS and PMS
• Ensuring reservation confirmations are issued promptly and accurately
• Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
• To monitor and track special promotions and communicate information to various operational departments
• To ensure all reports and confirmation letters are filed on a daily basis
• Attend weekly Reservations department meetings, daily meetings and trainings;
• To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
• To comply with the requirements for appearance (grooming) provided by the rules;
• Understand and adhere to all departmental guidelines and policies;
• To report any technical problems and necessary needs in the work process immediately to the direct manager;
• To perform other tasks determined by the direct manager;
• To assist the work of other employees of the department;
• Prepare and submit all reports directly to the manager during the period of duty;

Qualifications:

• Higher education
• Experience in the relevant position (preferred)
• Computer literate in Microsoft Window applications and  relevant computer applications required 
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must posses Professional téléphone étiquette and have an excellent command of the English, Azerbaijani, Russian langages
• Strong team player who can work independently in a fast paced environment         

Interested candidates can send their resume to e-mail.

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