VIP Guest Relations

İşin təsviri

Sea Breeze Resort for the “Niki Beach” project is looking for VIP Guest Relations

Salary: 850 AZN 

Job’s period: 3 months

Responsibilities:

• Acts as a liaison for our VIP hotel guests providing assistance for all necessary and unforeseen wishes and needs before, during, and after their stay.
• Develops a very personalized anticipatory service for our VIP guests and communicates with our VIP guest throughout their stay. This will include, but is not limited to, assistance prior to their arrival via email or phone call with any arrangements such as transportation, reservations, rooming needs and any other requests.
• Creates personalized letters for our VIP guests prior to their arrival and meets them personally upon arrival to escort them to their room. Assures that the VIPs are satisfied throughout their stay and contacts at least once before check-out depending on the length of stay to assure all needs are met. Personally, bids fond farewell for all VIP guests.
• Works closely with our Reservations, Front Desk and Housekeeping Teams to assure the rooms for all VIP are reserved according to their requests and blocked accordingly. The VIP and Guest Relations Liaison is responsible to walk all VIP rooms before arrival to assure the rooms are ready with all guest requests met and in perfect condition, thoughtful amenities are in the room with a personalized card.
• At all times the focus is on enhancing the VIP guest experience and create memorable experiences. All needs of the guests will be noted in Infor to assure they can be executed effortlessly throughout their stay and future stays. Should a VIP raise a concern, the VIP Hospitality Manager must assure all issues are resolved immediately and to the satisfaction of the guest.

Requirements:

• Two-years experiences in the same or a similar position in luxury hospitality;
• Strong written and verbal communication skills;
• Proficiency in Russian and English;
• Able to multi-task, to problem solve and to work well in a team environment;
• Must be professional and willing to provide excellent guest services;
• Excellent organization, effective time-management skills and creativity.

How to apply:

Interested candidates are requested:

• To submit CV to the e-mail.
• Include " VIP Guest Relations " in the subject line.

Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.

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