SPA and Sales Coordinator

İşin təsviri

Key Functions:

• Act as the primary point of contact for spa guests, providing information about services, packages, and promotions.
• Coordinate spa bookings and appointments, ensuring efficient scheduling and maximizing occupancy.
• Respond to inquiries via phone, email, and in-person, providing personalized recommendations based on guests' needs and preferences.
• Promote spa memberships, packages, and retail products to enhance the guest experience and drive sales revenue.
• Collaborate with spa therapists, estheticians, and other staff members to ensure seamless guest experiences.
• Assist with marketing and promotional efforts, including social media posts, email campaigns, and special events.
• Conduct spa tours and provide information about facilities, amenities, and services to potential guests.
• Resolve guest complaints or concerns promptly and escalate issues to management as needed.
• Maintain retail displays, and promotional materials, updated information on digital screens.
• Stay informed about industry trends, competitor offerings, and new product launches to provide up-to-date information to guests.

Job Requirements:

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in sales, customer service, or hospitality industry.
• Strong interpersonal skills and the ability to build rapport with guests.
• Excellent communication skills, both verbal and written.
• Proficiency in computer applications, including MS Office and spa management software.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in handling transactions and maintaining records.
• Knowledge of spa treatments, wellness services, and skincare products is an asset.
• Flexibility to work evenings, weekends, and holidays as needed. Fluent proficiency in both Russian and English languages

Candidates, please send your CV with the subject “SPA and Sales Coordinator” until April 01, 2024. Only shortlisted candidates will be invited to the further stages of the recruitment process.

Baku Marriott Hotel Boulevard tərəfindən digər vakansiyalar

• Guest Sevice Agent (Chinese)
• Guest Sevice Agent
• Guest Sevice Agent
• Guest Relations Agent
• Rəngsaz