Assistant SPA Manager

İşin təsviri

Job summary:

• Overseeing and coaching of providers, insuring proper scheduling, modality distribution, team flexibility, for maximum treatment revenue ability, provider retail sales; public relations as it pertains to treatments; guest issues concerning treatments; quality control of services rendered, product orders, achieving retail and extra sales goals.

Key responsibilities:

• Assist SPA and Medical Manager in the recruitment, development and training of all providers, therapists and other associates;
• Administration and implementation of therapist training in all aspects in line with the CHENOT method Philosophy and concept;
• Overseeing the operations including Guest relations, retail sales, spa services; including Hydrotherapy, Massages ,esthetician and sports and fitness activities;
• Adherence to all standards and treatment protocols as per the CHENOT Standards;
• Daily room checks, Grooming and uniform checks of associates;
• Treatment quality check and taking feedback from guests;
• Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction and problem resolution;
• Promote and up-sell all services in an attempt to achieve spa revenue target and Maximize daily utilization and revenues
• Control the cost of goods; purchased, services supplied and labor necessary to the sales and production of our products and service;
• Make sure achieve the goal of guest engagement clearly (2 individual guests wow story per month);
• Achieve 1 good idea per month to help the team improve guest experience;
• Ensure that weekly/monthly departmental communication meetings are effective;
• Facility walk-through to have visual presence within department for all spa staff;
• Purchasing, storing of treatments products and inventory maintenance;
• Always allow sufficient advance notice (2 hours of more) prior to change requests for scheduled working shifts;
• Notify engineering with all maintenance needs and follow up for the pending tasks;
• Hourly clock in/out procedures must be practiced and adhere to strict overtime policy presented by Director of SPA and Recreation;
• Follow, and ensure that Colleagues follow all safety procedures and practices, led by example;
• Ensure all departments adhere to all safety practices of the spa;
• Ensure the facility is in peak condition at all times (operations and cleanliness);
• Carry out any other duties and responsibilities as assigned.

Requirements:

• Bachelor’s Degree (in Business Administration) is an asset;
• Minimum of 2 years’ experience in management or supervisory position in a Hospitality    industry/ Spa or luxury beauty salon or related field is an asset;
• Minimum of 2 years’ experience as an Aesthetician and/or Massage Therapist;
• Desire to provide phenomenal Guest experiences;
• Leadership qualities, self-motivating personality.

  Benefits:

• Chance of co-working with well experienced team from worldwide famous hotel brands;
• Opportunity to participate in training & development programs;
• Maximum discount opportunities at hotels & other respective properties;
• Career opportunities in different industrial enterprises under PMD Group management;
• Duty meal;
• Accommodation (Single);
• Staff shuttle bus; 

Interested candidates are requested to submit their CV by specifying the Job Title in the subject line.

The deadline for application is November 25, 2023.

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