CRM manager
- ELIT.EO
-
Elanın qoyulma tarixi: 20.10.2023Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Main Responsibilities:
- CRM Strategy: Plan and deliver CRM strategies across the company, encouraging customer retention and loyalty.
- Cross-Department Collaboration: Work closely with all company departments to ensure the CRM is effective in all aspects of the business.
- Customer Communications: Oversee direct communications with customers through the CRM.
- Customer Lifetime Value: Monitor and maximize customer lifetime value strategies, ensuring maximum profitability.
- CRM Platform Architecture: Decide on the CRM platform structure and architecture to ensure seamless operation across the organization, capturing all required information at key points in the customer lifecycle.
- Cross-departmental coordination: Collaborate with all departments to ensure the CRM works effectively for all aspects of the company.
- Customer Complaints: Control customer complaints and address them promptly and effectively.
- Call Center: Oversee and control the company's call center operations to ensure quality customer interactions.
- Service-Customer Communication: Control and facilitate effective communication between the repairing services and customers.
Requirements:
- Strong Academic Background: A solid academic foundation in a related field is essential.
- Proven Experience: A minimum of 2 years of experience in CRM is required.
- Communication and Analytical Skills: Impressive communication and analytical abilities to lead CRM initiatives effectively.
- Self-Improvement Skills: A commitment to continuous self-improvement and a willingness to adapt and learn.
- Innovative Thinking: Ability to constantly analyze and implement new ideas to enhance CRM strategies.
- Language Proficiency: Proficiency in Azerbaijani, fluency in English and/or Russian.
- Computer Skills: Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
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