Ticketing Agent (Night Shift)

İşin təsviri

Essential Job Duties and Responsibilities:

• To respond to incoming e-mail, calls and WhatsApp
• To promptly inform the customers about any changes in booking and canceled flights.
• To work with the customers to develop the most suitable routes for them.
• To discharge, replace and cancel of all types of tickets.
• To be able to work with bonus cards of the customers ("miles card" etc.), to book and issue tickets and accrual of miles card bonuses.
• To comply with the confidentiality requirements about the travel routes and personal data of the customers.
• To compile report at the end of each day and register all data in 1C software.

Qualifications and Education Requirements:

• Higher education
• 2+ years of experience as ticketing agent
• Proficiency with a Galileo
• The certificate to confirming the completion of AZAL courses (electronic check-tickets), availability of IATA and reservation systems certificates.
• Good in communications in English,Azerbaijani and Russian languages, written and verbal

All candidates meeting the requirements are requested to send their Application Form/CVs with reference “Ticketing Agent” in the email subject line.

Please be advised that only shortlisted candidates (CV corresponding to all requirements) will be contacted.

Email: [email protected] 

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