Guest service agent

İşin təsviri

Responsibilities:

Respond to all customers in a timely and highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

Provide prompt and efficient service while maintaining the hotels brand standards

Welcome and fulfil the check-in process for Guests and group arrivals

Complete the check-out process for departing guests

Effectively and efficiently manage guest requests, enquiries, and complaints

Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Maximize sales revenues through up-selling and marketing programs

Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Checking all reservations and keeping the reservation systems up to date

Having excellent knowledge about the hotel facilities and maximize sales

Keep up with our accurate digital filing system

Monitoring the room availability of our hotel and in the case of fully booked situations ensure the whole team is fully informed about our commercial strategy to achieve 100% occupancy.

Dealing with revenue-related activities, such as developing and loading various "rate plans" in the system. Tracking, opening and/or closing room availability for our travel agents. 

Qualifications:

• Excellent administration and organizational skills with a can-do- attitude.
• Exceptional customer service and high attention to details.
• A professional face-to-face and telephone manner with exceptional communication skills
• English language

Interested candidates are invited to send their resumes indicating “Guest Service Agent” in the subject line of the e-mail.

Email: [email protected]

Ibis Baku city tərəfindən digər vakansiyalar

• HR mütəxəssis
• Qeydiyyatçı
• Xadimə
• HR assistant
• Xadimə