Guest Service Agent

İşin təsviri

Key Functions

- Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Performs any additional tasks which are assigned by management

Requirements

- Service orientation and excellent organizational skills
- Problem-solving and decision-making skills
- Good physical condition
- Good knowledge of Azerbaijani, Russian and English
- High communication skills.
- Flexible to work with all shifts
- Knowledge of Opera system is advantage.

Interested candidates are requested to submit their CV to [email protected] by specifying the Job Title “Guest Services Agent” in the subject line until 1st August 2021.

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