Cahan Holding Days Hotel Baku
Front Desk Agent
Responsibilities
∙ Perform all check-in and check-out tasks
∙ Manage online and phone reservations
∙ Inform customers about payment methods and verify their credit card data
∙ Register guests collecting necessary information (like contact details and exact dates of their stay)
∙ Welcome guests upon their arrival and assign rooms
∙ Provide information about our hotel, available rooms, rates and amenities
∙ Respond to clients’ complaints in a timely and professional manner
∙ Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
∙ Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
∙ Upsell additional facilities and services, when appropriate
∙ Maintain updated records of bookings and payments
Requirements
∙ Work experience as a Hotel Front Desk Agent, Receptionist or similar role
∙ Fluent language skills (Azerbaijani, English, Russian)
∙ Experience with hotel reservations software, like Opera or Elektra
∙ Understanding of how travel planning websites operate, like Booking and TripAdvisor
∙ Customer service attitude
∙ Excellent communication and organizational skills
∙ Degree in hotel management is a plus
E - mail : [email protected]