Hostel Assistant

İşin təsviri

Description: Hostel Assistant

Location:   171, Tolstoy Street, Baku, Azerbaijan
Responsible to:  Hostel Administrator

SUMMARY

The Cheeky Carabao Backpackers Hostel is looking for a motivated and positive Hostel Assistant! The job involves all aspects of hostel work, such as check-in and check-out, administration, and helping our guests. We are looking for a flexible person who is able to make our guests feel at home within the Hostel.

RESPONSIBILITIES

• Guest welcome, from inquiry, check-in to check-out, assist with transportation and other requests of the guests, to deliver exceptional customer service at all times
• Manage online booking systems including optimizing bed spaces and gauging availability, maintain accurate reservation information in the systems/programs.
• Online registration of guests in the migration system
• Maintain customer contact lists
• Maintain and coordinate implementation of routine Hostel tasks, e.g. maintain the hostel facilities in proper working order, conduct routine site inspections to prevent or timely identify problems in facilities
• On-going interaction with guests to prevent problems and complaints and ensure positive feedback and satisfaction
• In case if complaints/feedbacks occur respond to them properly (timely and in quality manner) to ensure satisfaction of the guest and record the complaint and executed solution for the management
• Periodically be ‘on call’ to cover emergency out-of-hours call outs
• Review and respond to customer feedback / inquiries online (different systems, programs, bookings, Social Media accounts, email), if necessary
• Organize and execute activities and special guest events
• Accept payments and ensure safekeeping

REQUIRED SKILLS

• Positive attitude
• Good verbal and written communication
• Multitasking
• Organizational  and administration skills
• Problem solving skills. Confidence, patience, listening skills, politeness, tact and diplomacy, when dealing with difficult situations
• Compassionate and caring, with an awareness and sensitivity to different cultures and social differences
• Intermediate English and Russian

- Looking for 2-3 year university students
- We provide free accommodation

We are a busy backpackers hostel in the center of Baku, Azerbaijan. We have a capacity of 28 people. If you love the hostel life and meeting new people from all over the world, starving for experience in customer care, real-life hospitality and guest relations then please contact us @ [email protected].  Please write Hostel Assistant on your email subject.