Front Office Supervisor

İşin təsviri

Front Office Supervisor

RESPONSIBILITIES:

The Guest Relations Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.

• Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to FHR standards
• Ensure staff have their breaks, according to the number of hours worked
• Ensure that there is adequate staff coverage in the Lobby and at the Reception at all times
• Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception is continuously clean and tidy
• Be fully competent in all reception and cashier duties
• Cover all shifts if required
• Cover Rooms Coordinator shifts if required
• Liaise with other Departments in regards to special Guest requirements (i.e. Guest Services, Florist, Housekeeping, In Room Dining)
• Be present at the Reception desk whenever possible
• Deal promptly and effectively with any complaints
• Meet and greet VIP Guests
• Co-ordinate arrivals and departures, monitoring waiting times, always keeping Guests informed and ensuring that they are as comfortable as possible
• Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
• Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
• Liaise with Concierge to ensure swift baggage dispatch and collection
• Follow up on late cancellations and no shows and charge when appropriate
• Inform the receptionist/cashiers of new memo’s during the handover
• Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all Guest needs are dealt with satisfactory
• Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists
• Deal with room moves, and ensure seamless communication of these with the relevant departments
• Check potential room revenue for any discrepancies and do necessary corrections
• Balance the screen (room types) for next day
• Maintain amicable and co-operative working relations with all other departments
• To be responsible for identifying any training needs of Reception staff and communicating these to the Front Office Training Manager
• Ensure enough supplies of all stationary items are in storage
• Attend any courses Management may deem beneficial
• The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager

QUALIFICATIONS:

• Minimum 1 year supervisory experience in luxury hotel
• Proficient in the English and Azerbaijani (verbal & written)
• Third language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of Property Management System (Micros-Fidelio) and Windows, MS Office Suite an asset
• Prior experience in customer service an asset
•  Proven ability to handle cash effectively and accurately

E - mail : [email protected]

Fairmont tərəfindən digər vakansiyalar

• Revenue Analyst
• Reservations Agent
• Accounts Payable Accountant
• Human Resources Coordinator
• SPA Receptionist