Operations Manager

İşin təsviri

Founded in 1996 in Baku, Azerbaijan, The SINTEKS Group is now one of the largest and most successful fashion retailers in the Caucasus and Central Asia.

SINTEKS is committed to working with the world’s leading fashion brands – from established international fashion houses to emerging designer labels.

The group now has more than 80 stores operating in fashion, jewelry and food & beverage spheres.

We are currently looking for Operations Manager (Gloria Jean’s coffee shops) who would be responsible for overall food outlets business functions and processes that makes the chains running effectively.

The duties will include:

Administrative Management

• Ensure all stores are working under brand standards and criteria 
• Control accurate follow up on working schedule of store, store managers and all team members (signed by manager schedules are visible in the store)
• Ensure daily store revision as per nominated checklists / Outlet Visitation Report / Grids
• Ensure all stores are clean and all facilities are in a good conditions
• Provide all necessary reports ( stock, usage, OPT, OVR)  in a weekly manner
• Ensure all relations with local food suppliers are as per Hazard analysis and critical control points / HACCP (site visits, food tests)
• Ensure all the daily system reports are correctly done, cash is correct and in time delivered to a proper department
• Ensure all stores documentation (suppliers, cash delivery, reports to finance department) are correct and filed properly
• Supervising all personnel, starting from recruitment, and development
• Retaining and payroll calculation
• Maintaining sanitation and safety standards within the outlets

Supply chain Management

• Ensure in time stock revision of each store
• Ensure correct distribution of products from main stock to stores
• Ensure stock of the store operates as per FIFO and there is no expired products
• Ensure well-timed product supply from supplier and transportation process is in compliance with company delivery requirements.
• Ensure all stores receive new arrivals in timely

Sales Management

• Ensure targeted sales for each store to be achieved in monthly/seasonally/yearly basis
• Ensure appropriate number and quality of the staff in each store
• Ensure all staff pass through ‘’Sales Technique” ‘’Guest Service’’ and ‘’Product information’’ trainings in time and knowledge acquired accurately ( monthly assessment as per “PASEC”, “Green bean” and “Orientation” books
• Ensure that all Store Managers properly allocate necessary staff
• Ensure merchandising (Pastry cabinet, coffee beans, other products) is as per Brand standards
• Ensure high standard guest service in each store

Requirements:

• Degree in Business Administration (Hospitality would be an advantage)
• Previous experience as an Operations Managers in food outlets/chains
• Excellent Organizational and planning skills
• Excellent Communication skills
• Strong knowledge of financial planning and budgeting
• Strong understanding of Procurement and Ordering process in food chains
• Strong knowledge of Customer Service management
• Strong knowledge of safety and sanitation standards (both local and international)
• Fluent in Azeri, English and Russian
• Good knowledge of MS Office programmes

Please send your CV to [email protected]  highlighting the position “Operations Manager (Gloria Jean’s coffee shops)” in the subject title.

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