Spa Receptionist

İşin təsviri

Spa Receptionist

Spa Receptionists as an Ambassador for the spa this role ensures outstanding five star guest relations, delivering ESPA and hotel brand standards at Spa Reception.

Job Responsibilities

  Organize scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
  Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.  Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
  Respond to all guest enquiries promptly and efficiently.
  Provide information on spa facilities during tours including benefits, utilization instructions and health and safety.
  Maintain the cleanliness, presentation and organization of the reception area at all times.
  Ensure that adequate supplies of all public information material are available and are in immaculate condition.
  Record and track turn away business and repeat guests through the Spa Software system.
  Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
  Answer telephones within three rings and in a professional manner, following ESPA brand standards.
Liaise with other hotel departments to ensure guest needs are met and communicated.  Maintain a good knowledge of the hotel and facilities available
 
The interested candidates can send their CVs with "Spa Receptionist" title to [email protected]

ESPA at Fairmont Baku tərəfindən digər vakansiyalar

• Yoga instructor
• Lifeguard
• Spa Receptionist
• SPA Therapist
• Spa Təmizlik xidmətçisi