Receptionist

İşin təsviri

JOB TITLE: Receptionist

DEPARTMENT: Front Office

MAIN FUNCTION: Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

REPORTS TO: Front Office Manager

Main Job Tasks and Responsibilities

 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Requirements

• At list 2 years of experience in the relevant position
• Administration and customer service skills
• IT skills to work with computerized booking (software Fidelio Suite 8) and payment systems
• Excellent written and spoken communication skills
• A friendly and professional telephone manner
• Patience and tact
• The ability to stay calm under pressure and look after several things at once

Language Requirements:

Excellent knowledge of English

Key Competencies

• Verbal and written communication skills
• Professional personal presentation   
• Customer service orientation  
• Information management
• Organizing and planning
• Attention to detail
• Initiative, reliability, stress tolerance

Salary: 500 AZN

All candidates should send their CV to [email protected] and reflect the subject of the email as: Receptionist

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