Relationship Manager – Financial Institutions

İşin təsviri

Job title: Relationship Manager – Financial Institutions

Scope of position / Strategic Responsibility

 Responsible for actively coordinating a portfolio of correspondent banking relationships with international/local banks, financial institutions and investment houses.

Functional Responsibilities 

 Provide assistance to other operating units to achieve operational excellence and smooth business flow by addressing high level complaints /queries relating  which are not resolved by remittances, trade, treasury, reconciliation departments etc.
 Maintain constant touch with counterparty banks through customer calls by way of telephone contacts/ e-mail etc.
 Ensure the proper management of the “Know Your Customer” process and other regulatory requirements based on international and local regulations and bank’s internal procedures.
 Review the work days of all correspondent accounts and insert working calendar days into system.
 Monitor necessary reports & assure the accuracy of the entered information.
 Keep an update of all contacts or local representative offices, regional representative offices of all Banks & FIs in the assigned regions for contacts in case of any emergency.
 Process all necessary documents to relevant structural units to ensure timely set up the limits for counterparties (both local and international).
 Support the team to establish and maintain effective relationship with new and existing institutional partners.
 Prepare ad hoc reports requested by Head of Treasury/Director.
  
Accountability over 

 Providing high quality of customer service by actively managing and developing a portfolio of correspondent banking relationships with international banks, financial institutions and investment houses
 Meeting prescribed individual KPIs and targets
 Support the Bank’s correspondent banking strategy by the effective development of new relationships.
 Execution of all functions in compliance with the relevant  internal and external regulation
   
Other job characteristics 

 Minimal level of relevant experience: 0-1 year
 Complexity level: Moderately complex procedures and tasks. Independent judgment is required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an “as needed” basis.
 Required teamwork: Frequent coordination, communication and/or team problem solving with other structural units for work production or service quality.
 Development activity: Advise – Provide other employees with information, data, and general guidelines with respect to job responsibilities and/or accountabilities.
 Decision making (Routine/Non-Routine): Routine/Non-Routine Decisions - Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval.
 Business impact of decision: Minor Impact – Causing a relatively small improvement or a brief inconvenience.
 Customer service: Takes routine or required customer actions to meet customer’s needs. Responds promptly and accurately to customers’ complaints, inquiries and requests for information and coordinates appropriate follow-up.
 Communications: Work related interactions are primarily to provide and collect information about services and operations of the organization.
 Internal communications with: All departments within the Bank including branches.
 Visioning: Understands goals and strategies developed by others.
 Management: Not directly responsible for management of organizational costs, methods or personnel.
 Planning: Plans and prioritizes own work.
 Change leadership: Participate in change enablement activities; not directly responsible for initiating specific changes in the way things are done.

E-mail: [email protected]

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