Housekeeping Supervisor

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HOLIDAY INN : HOUSEKEEPING SUPERVISOR

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

EXPECTED RESPONSIBILITIES

• Keep the departmental cost in line with budget
• Assists with and lead Room Attendant, and Floor Attendants with daily duties
• Train and coach colleagues on expected standards of service
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them
• Ensures Room Attendants are informed daily about VIPs, extras – priority in their section
• Ensures check-out rooms are returned in a timely manner
• Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors
• Reports  any damage, special cleaning, change of soft furnishings
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Must be able to perform all Room Attendant and House Attendant duties
• Work with all Housekeeping staff to maintain and improve guest service scores
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed

EXPECTED QUALIFICATIONS:

• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• High school diploma preferred, or its equivalent
• Minimum 1 years’ experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
 
Interested Candidates, please send your CV to  [email protected]
Please type “HOUSEKEEPING SUPERVISOR”  in the subject line of your message.
CVs without position name Indication in subject will not be considered.

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