İT Specialist

İşin təsviri

Job Title: İT Specialist

Location: Head Office

Department: İT

Reports to: Director

Subordinate: No

Works with:

Inside of company: All Departments 

Outside of company: All Parties

Requirements:

• Education: High education
• Experience: A minimum of 2 years related experience
• Language: Azeri (fluent), Russian (fluent), English (Intermediate)

Professional/Personal skills:

• A good sense of responsibility and etiquette
• Excellent typing skills, speed and accuracy essential
• Excellent organizational skills
• Excellent communication skills, both verbal and written
• Excellent presentation skills
• Professional telephone manner
• Proven ability to work under pressure and to tight deadlines
• Bright, confident personality
• Well presented
• Highly personable
• Flexible and mature approach with ability to work unsupervised and outside of working hours

Job Description:

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Design and deploy networks.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Deadline for CV submission until 26.11.2016.

Please indicate the name of the position  “İT Specialist” in the subject line of the application e-mail and send it to: [email protected]

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