Night Manager

İşin təsviri

HOLIDAY INN : NIGHT MANAGER

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

•              Be you by being natural, professional and personable in the way you are with people
•              Get ready by taking notice and using your knowledge so that you are prepared for anything
•              Show you care by being thoughtful in the way you welcome and connect with guests
•              Take action by showing initiative, taking ownership and going the extra mile
 
EXPECTED RESPONSIBILITIES

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Manage and monitor activities of all employees in the Front Office department
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
 
EXPECTED QUALIFICATIONS:
 
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Previous customer service and general computer experience required.
Property Management Software experience required.
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required.
Computer Knowledge and experience in MS office programs.
Fluently in Azeri, English, Russian languages.
Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.
 
Interested Candidates, please send your CV to  [email protected]
Please type “Night Manager”  in the subject line of your message.
CVs without position name Indication in subject will not be considered

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