Customer Service Specialist

İşin təsviri

Customer Service Specialist

RESPONSIBILITIES:

• Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner;
• Serve as liaison between customer support team, management and customer to improve customer service and business productivity;
• Analyze customer complaints and provide appropriate corrective actions;
• Assist directly or route customers to the appropriate personnel for assistance;
• Ensure customer satisfaction by meeting customer needs in courteous and timely manner;
• Track, follow-up and resolve customer’s outstanding issues in a timely fashion;
• Prepare documentation and reports on routine customer correspondence for future reference purpose;
• Develop and maintain in-depth product knowledge;
• Conduct customer surveys about the company’s service so as to obtain feedback;
• Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner;
• Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
• Analyze customer complaints and provide appropriate corrective actions.
• Assist directly or route customers to the appropriate personnel for assistance.

REQUIREMENTS:

• Higher education;
• Work Experience: at least 2-3 years in related field;
• Strong communication and negotiation skills;
• Ability to prioritize responsibilities;
• Ability to work under pressure and in flexible working hours;
• Adaptation to change;
• Fluent in spoken and written Azerbaijani, English and Russian;
• Excellent Computer skills (MS Word, Excel, Internet, etc.)

Interested applicants can submit their CV’s to [email protected] by indicating the name of the position you are applying for in the subject line of the email.

Holding tərəfindən digər vakansiyalar

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