Quality Control and Customer Query Analysis Specialist
- Azerfon
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Elanın qoyulma tarixi: 17.06.2015Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Nar is a telecommunication services provider which started its operation since 2007. To keep contributing innovations we continuously improve our network to provide our subscribers with easier and more convenient communication tools.
Nar is the place where you can develop professionally and build the carrier. Our company creates necessary conditions for personal and professional development of its employees. Pleasant environment, sincere and friendly staff, interesting social projects and corporate events are the factors making Nar a work place of choice.
Today we are looking for a successful candidate to fill in the position of
Quality Control and Customer Query Analysis Specialist
Role and Main responsibilities:
• Investigation and resolution of registered queries sent by of Customer Relations/Helpdesk and Marketing/Digital Marketing teams
• Execution of necessary actions for investigation and resolution in time;
• Keeping statistics and detailed analysis of customer requests
• Control for compliance of internal standards
• Improvement of internal assessment programs;
• Development if various forms of education for staff;
• Development and improvement of FO operating policy and procedures;
• Evaluation based development of professional growth system;
• Quality Control Process;
• Inconsistencies identification and elimination process
Required skills, qualifications and competencies:
• Integrity
• Customer Focus
• Teamwork & Collaboration
• Drive for Results
• Continuous Improvement
• Communication skills
• Detailed oriented
• Analysis, Problem solving;
• Quality Orientation
• Continuous improvement
• Quality Assurance;
• Policy and Procedures;
• Trainign Decelopment;
• Ability to work with intensive information flow
• Responsibile and Punctual
• Fluent Azerbaijani, Russian and English languages
• MS Office Programs
Required education and work experience:
• University Degree
• 2-3 years of work experience in relevant field
• Experience in Customer Service sphere is preferable
Additional information:
Job type: full-time
Employment type: permanent
Vacancy closing date: 03.07.2015
The applications should be submitted to: [email protected]
Applications without Quality Control and Customer Query Analysis Specialist in email subject will not be considered
Only shortlisted candidates will be contacted
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