SPA Manager

İşin təsviri

Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.
Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 6,500 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travelers. At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.
Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World

SPA Manager

JOB DESCRIPTION

To plan and deliver spa services the hotel and increase spa revenues by organising events aimed at increasing sales.

DUTIES AND RESPONSIBILITIES

Organise and monitor the spa operations.
Prepare a budget for the Spa Department and submit it to the management. Prepare daily, weekly and monthly reports and submit them to the General Management.
Create solutions aimed at increasing sales.
Keep track of trade fair programmes, take part in the fairs, promote the features of the Spa Centre in the best manner and represent the Spa Centre.
Monitor the quality and marketing development of all cosmetics and consumables used for spa services and make changes and replacements as needed.
Ensure that stock controls are made, identify the orders that need to be placed and place the orders with the Purchasing Department.
Maintain continuous with the hotel’s department managers and ensure flow of information for issues that are important in terms of operations.
Monitor and ensure monitoring of the spa areas for hygiene purposes.
Coordinate the spa reservation system to ensure that it operates at maximum efficiency.
Claim the quality of all services delivered in the Spa Centre and develop and implement ideas for improvement.
Take part in the hotel management meetings and implement and ensure implementation of the decisions by upholding the interests of the facility.
Keep all records required by the management and competent authorities in a timely and proper manner, ensure that records are kept at all times, and instruct and employees in this regard.
Evaluate customer demands and complaints, inform the concerned persons of any shortcomings identified and find solutions.
Address any guest demands and complaints related to errors in practice or information related to products, massage, sales and services and take corrective action.
Ensure that all fixed and mobile equipment in the spa, including the internal design elements, spa equipment and spa operational materials are in tact and functional and, when necessary, ensure the maintenance of the equipment.
Plan and assign tasks to the spa personnel.
Responsible for preparing training programmes and the training of his/her employees.
Listen to the problems and issues of employees in the department and report to senior managers.
Carry out all responsibilities related to the quality management systems implemented at the facilities.

QUALIFICATIONS

Education: At least a vocational college diploma.
Experience: At least 5 years of experience in the spa industry.
Foreign Language: Fluency in English
Computer Literacy: MS Office applications. 
Skills: Detailed and comprehensive knowledge of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.

E-mail: [email protected]

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