Customer Service

İşin təsviri

Position:   Customer Service

Who we are:



Rocket Internet is the world's largest internet incubator. Our portfolio of online companies span all around the world in the verticals of; fashion, food, furniture, realestate, marketplace, food, jewellery, cars. For more details check out our companies and our team around the globe at: www.rocket-internet.com

Kaymu is one of the most promising and exciting Start-ups of Rocket Internet and it has aimed to be the fastest growing online marketplace in South Asia. By function, Kaymu is a platform where everyone is welcome to buy and sell their products from different segments such as fashion, electronics, jewellery, books, home appliances and many more. Kaymu is driven by individual passion and excellence, united by our ambition to empower small medium business and continue on developing E-commerce in major countries of South Asia.

Duties:

• Provide remarkable customer experience for our E-Commerce customers.
• Respond to all calls and emails in a timely manner.
• Maintain up-to-date knowledge of the Company’s E-Commerce processes to ensure excellent guidance is provided to customers.
• Utilize strong independent judgment and decision-making to minimize escalation of any potential issues.
• Act as a liaison to share consumer feedback with appropriate departament
• Maximize business potential by utilizing various up-selling techniques.

Requirments:

• High School diploma
• A Minimum of 2+ years experience with Customer Relationship Management (CRM) systems and call center environment.
• Strong Windows/PC and Microsoft Office skills required.
• Must be well-organized, detail-oriented, a multi-tasker and flexible.
• Adept at learning new process quickly.
• Excellent written and verbal communication skills.
• Strong decision-making and problem-solving skills
• Fluency in Azerbaijan, Russian

Salary is 500 AZN.

You may send your CV to [email protected].

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