Retail Supervisor

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JOB TITLE:  Retail  Supervisor

REPORTS TO:  Retail  Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. RETAIL TURNOVER

 Implementing, driving and achieving the departmental targets.

1.1   Sales:
 Ensures that all the procedures related to the close of sales are being adhered to by the sales staff in accordance with Paris Gallery policy.
 Ensures that the sales staff promote maximum sales of merchandise by:
 Establishing Customer Needs.
 Explaining Features and Benefits.
 Overcoming Objections.
 Selling Add-On Merchandise.
 Provide high quality customer service.
 Assists the salesperson in closing the sales when the situation requires.

2. CUSTOMER SERVICE

 Ensures that the Highest Standards of customer service are consistently maintained in line with Paris Gallery objectives and exists in section.
 Ensures that any complaints are professionally and diplomatically dealt in accordance with Company procedures. Any complaints that remain unresolved are to be referred to the Showroom Manager.
 Works in standardizing the quality of customer service provided in the section, for all customers at any time.
 Works and finds ways to increase the customer base growth for the section.
 Deals with any customer service problem as a major and serious concern.
 Closely observes, guides, and leads customer care in the section.
 Ensure staff adherences to PG customer service standardization.
 Ensure staff adheres to PG Policies and Procedures.

3. MERCHANDIZING AND HOUSEKEEPING
 Ensures that the company’s as well as the principal’s merchandising standards are implemented.
 Supervises the daily replenishment of merchandize, focussing on keeping the right stock at the right times.
 Ensures that the company’s housekeeping standards such as, department’s cleanliness and tidiness are strictly maintained.

4. HUMAN RESOURCES & PERFORMANCE MANAGEMENT
 Ensures the right mix of sales staff is there in the section to serve the customer and generate revenue.
 Conducts Performance Review and Performance Appraisal for the sales staff and recommend specific actions with clear objectives. 
 Completes in presence of the Showroom Manager the Performance Reviews sessions.
 Conducts interim performance review* meeting every month with his/her sales staff to track the monthly sales, discount, and F.O.C figures as well as the progress of achievement.
 Professionally manages his/her staff’s performance related discussion, handling the poor performance, maintaining good performance, handling staff resentment, etc.,  by using the Four Key Discussion Principles*.
 Professionally and constructively criticizes and disciplines his/her staff, before referring them to the Showroom Manager.

5. LEADERSHIP
 Sources and formally communicates all new and changed information to all staff within the section.
 Conducts regular section meetings for performance review, problem solving, and promotes any new ideas.
 Coaches and supports all team members to ensure that the Showroom’s and Company objectives are consistently achieved.
 Uses the correct Channel of communication i.e. communicates through the Showroom Manager any business related issues.

6. INVENTORY
 Ensures that the inventory is well managed and  is maintained at the desired levels to generate the expected sales.
 Ensure top selling lines are in stock, with a consistent feedback to planners and Brand managers.

7. TRAINING & DEVELOPMENT
 Trains the section’s sales staff on the basic selling skills, operation of the point of sales machine, follows up with observation and corrective action, thereby ensuring a high degree of professionalism.
 Follows up with the new employees the training programme set by the training and development department.
 Refers to the training and development department any staff training needs or development areas for his/her staff, as well as for his/herself.
 Attends training programmes and works on updating his/her skills and knowledge.

QUALIFICATIONS

Minimum high school certificate/preferably university graduate

EXPERIENCE

5 years+ experience that is directly related to the duties and responsibilities specified.

KNOWLEDGE

 Retail sales management principles and exposure to the FMCG, fashion accessories, healthcare, beauty care industry.
 Customer service standards and procedures.
 Marketing principles, promotions and events management.
 Retail advertising, sales promotion and/or visual merchandising techniques.
 Supplies, equipment, and/or services ordering and inventory control.
 Procurement rules and regulations.
 Retail floor merchandising and stock control procedures.
 Purchase orders and related accounts payable documentation.
 Budgeting cost estimating, and fiscal management principles and procedures.
 Human resources management principles
 English language.
 Basic knowledge of computer operations.

E-mail: [email protected]

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