Sales Associate

İşin təsviri

JOB TITLE:  Sales Associate

REPORTS TO:  Retail Supervisor / Retail Manager

DEPARTMENT:  Commercial

SPECIAL FACTORS: 

There are 3 levels within the Sales Person Job Family. Level 1 – Sales Associate, Level 2 – Sales Representative and Level 3 – Sr. Sales Representative. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. SALES GENERATION

 Achieves and exceed sales targets.
 Promote maximum sale of merchandise by understanding customer needs, explaining features and benefits, overcoming objections, selling add-on merchandise.
 Give alternative products when out of stock situations arise.
 Promote link and bridge sales.
 Adhere to the department discount policy.
 Make use of all promotions and events inside and outside the shop to increase sales.

2. CUSTOMER SERVICE

 Greet customers as per Paris Gallery standards.
 Personally acknowledge all customers you see.
 Adhere to the Paris Gallery grooming standards.
 Offer refreshments to all customers.
 Keep all promises made to customers.
 Refer back to customers within 24 hours of query.
 Keep customer database up to date.
 Follow up all customer repair issues (watches/accessories/sunglasses).
 Answer telephones timeously and take accurate messages.
 Escort all customers to the cash desk on closing a sale.
 Offer gift wrapping services to all customers.

3. PROMOTIONS AND EVENTS

 Know and understand the mechanics of promotions and events.
 Support all promotions by being aware of current promotions.
 Explain promotions to customers.
 Order promotional stock in advance.
 Ensure advertised lines are in stock and are properly presented.
 Maintain all merchandise and displays.
 Achieve promotional targets.

4. MERCHANDISE PRESENTATION & HOUSEKEEPING

 Adhere to the merchandising checklist.
 Display all merchandise according to company standards.
 Display of new lines timeously.
 Keep the company housekeeping standards high at all times.
 All housekeeping duties to be done on an ongoing basis.

5. TRAINING AND DEVELOPMENT

 Attend all training offered.
 Share supplier training information with colleagues.
 Maintain a professional image and conduct during all training.
 Take responsibility for self development and increase one’s product knowledge by reading catalogues, magazines, labels, etc.

6. STOCK MANAGEMENT

 Know how much stock is in your section.
 Ensure top selling lines are in stock.
 Plan with your Section Supervisor how to move slow selling stock.
 Tell Section Supervisor of any stock related issues.
 Ensure stock transfer in and out is done within 48 hours.
 Manage damages and breakages.
 Adhere to stock delivery and acceptance procedures.
 Discuss ideal stock levels with your Section Supervisor on a monthly basis.

7. SUPPLIER LIAISON

 Maintain professional relationships with all suppliers.
 Do not misuse supplier samples, GWP’s or promotional offers.
 Do not pass on confidential company or sales information.

8. MARKET AWARENESS

 Be aware of competitor’s prices, products and promotions and inform your Section Supervisor.

9. SECURITY

 Assist in protection of the showroom assets by correctly carrying out procedures for prevention of theft.
 Report any staff/customer dishonesty or irregularity to the Supervisor.
 Report and/or prevent any security hazards such as fire and physical threat.

10. ADMINISTRATION

 Ensure that all the barcodes are properly fixed on the merchandise.
 Record daily sales figures separately and keep any related paper work up to date.

11. GROOMING

 Wear the company uniform in its entirety in a neat and smart way.
 Follow the company dress code strictly.
 Maintain excellent hygienic standards by being neat and clean.

12. Performs any other miscellaneous job related duties

QUALIFICATIONS 

High School Pass Certificate

EXPERIENCE 

0-1 year experience – Sales Associate – Level 1

2 years experience – Sales Representative – Level 2

KNOWLEDGE, SKILLS & ABILITIES 

 Knowledge of English language; Knowledge of Arabic preferred.
 Computer literate.
 Ability to prepare routine administrative paperwork.
 Ability to sort, checks, count, and verify numbers.
 Knowledge of retail floor sales techniques.
 Knowledge of retail floor merchandising and stock control procedures.
 Knowledge of sales promotions and events.
 Knowledge of basic visual merchandising techniques.
 Knowledge of customer service standards and procedures.
 Knowledge of shop security and safety procedures.
 Ability to communicate effectively, both orally and in writing.
 Records maintenance skills.
 Ability to interface and influence customers.
 Good housekeeping abilities.
 Good interpersonal skills to deal with customers and other employees.

E-mail: [email protected]

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