Tour Operator Sales Specialist

İşin təsviri

TOUR OPERATOR SALES SPECIALIST

The candidate will need to be happy to work over a 7 day week(2 days off), 356 days a year operation and be flexible to business needs including from time to time attending supplier and consumer facing events.  At present this would include working every other Saturday with a week day off however Sunday working maybe needed as the business grows.  

The successful candidate will be paid an industry leading uncapped commission structure once we have received the threshold of equal to annual salary then commissions would be paid

KEY SKILLS/EXPERIENCE NEEDED

- At least 3-5 years’ experience of working in a travel-sales environment
- Experience of working in a tour operator environment
- Target driven and sales focused with proven successful sales track record
- GDS knowledge
- Works well under pressure, rises to any challenge, and meets objectives
- Capable of working within a team structure or autonomously
- Excellent written & oral communication - fluent English is a MUST.  Other languages advantageous
- Knowledge or travel experience of at least 3 of the following regions; Europe And Scandinavia/ Australasia/ Americas/ Middle East/ India And Indian Ocean/ Far East

DESIRABLES

- Experience of working in a concierge company
- Experience of dealing with VIP/high net worth individuals and their demands

KEY TASKS

- Be an effective champion of driving QT as a tour operator
- Take responsibility for client contact on a booking from start to finish, maintaining regular contact with client throughout duration of trip to ensure total satisfaction and repeat business
- Resolve any client complaints in conjunction with manager quickly and efficiently
- Respond to both telephone and email enquiries in a timely fashion within the guidelines as set by their manager
- Use of effective sales/questioning techniques to close the sale, reaching and exceeding sales targets

- Prepare quotes using margins specified by manager
- Study and know all product featured on the website

Profitability/Sales

- Pursue all quotes/enquiries to ensure maximum conversions to sales
- Awareness of individual and team targets and work towards these at all times
- Awareness of competitors and liaise with manager/product manager to ensure we are offering competitive pricing at all times
- Maximise profits by using preferred suppliers/partners at all times
- Ensure client payments are taken in a timely fashion
- Minimise costing errors by attention to detail
- Monitor and communicate client feedback to ensure the company continues to develop and move forward

General

- Make sure all cost sheets are up to date, so in the event of absence your colleagues are able to pick this up on your behalf
- Make sure emails are managed and all responses replied to in a timely fashion
- Comprehensively capture all client information as required by the system
- Take responsibility for problem solving to maintain client service levels
- Represent the company at client events and trade exhibitions in a professional fashion
- Attend regular team meetings/1 to 1s with manager to remain up to date with company and department news and your own development
- Share own product knowledge through meetings and reports following familiarisation trips

Please send your CVs to: [email protected]

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