Front office agent
- Holiday Inn Baku
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Elanın qoyulma tarixi: 20.09.2024Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
About Holiday Inn Baku
The fantastic Holiday Inn Baku, An IHG Hotel offers 223 rooms in 15 minutes' stroll from Azerbaijan State Academic Opera and Ballet Theater. This 4-star inn, located in a 10-minute drive from Heydar Aliyev Center, boasts an indoor swimming pool along with a steam room and a wellness facility.
Situated in the very heart of Baku, the property gives quick access to the Upmarket Port Baku Shopping Mall. Attractions, at 6 km distance from the perfect hotel, include Port Baku Park.
Overlooking the Caspian Sea, Holiday Inn Baku, An IHG Hotel offers a buffet breakfast every day. There are international dishes in the menu of Marina 18 Restaurant at the accommodation. The lounge bar features a spacious terrace and a lounge. Heydar Aliyev airport is around 25 km away. Guests can work out in a fitness area. A day of pampering can include beauty therapy, body scrub and a pedicure, as well as visiting full spa. Corporate travelers will benefit from a 24-hour business center and a meeting room available on site.
Main duties:
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
Candidate requirements:
- Previous hotel experience is preferable.
- Strong working knowledge of related computer software, including restaurant management software.
- Knowledge of Hotel PMS is preferable.
- Excellent communication and customer service skills.
- Excellent knowledge of Azerbaijani, Russian or/and English languages.
- Highly responsible & reliable.
Candidates meeting the above-mentioned criteria should address their CV/Resume to [email protected], indicating “Front office agent” in the subject of the email. Applications without subjects will not be considered.
